Company:
Enterprise Multi-site National Business
Problem:
The legacy systems were restricting the client’s ability to grow and adopt new technology when upgrades were required. Metropolitan Telephone faced the challenge of deploying a new multi-site setup while working within the bounds and limitations of each sites original network design along with the ability to deploy the new solution quickly and effectively minimizing any down time.
Solution:
Metropolitan Telephone solution to this problem was the installation of a MiVoice system coupled with MiContact Center for customer service. Voice documentation was created and provided to all 50 locations reducing the per-employee training time on the newly implemented systems. A disaster recovery system and plan was put in place to minimize any potential down time in the unlikely event of connectivity or equipment failures. The new system will allow the business to grow nationally and provide an ease in deployment and management for future locations.
Client Quote:
“Metropolitan Telephone’s support has been outstanding. Whether I need a change implemented or having an issue they are on top of the situation. I only had to use their emergency service once in the 3 years of having this system but when I did, I was called back within minutes and the tech rerouted himself to my location immediately. I am comfortable knowing Mettel has good qualified techs on staff and their expertise with our VoIP system has kept us ahead of the competition.”
